Average Score (542 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

542 Ratings

4.8 Average

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  • Michael G.09-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Ron communicated very well and explained everything.

  • Aminah A.09-15-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    Everyone was very helpful despite a misunderstanding and an unfortunate expiration no one informed us about prior.

  • Andrew H.09-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    Five stars all the way! Ron at Niello VW provided the best service I’ve ever had at a dealership. Check-in was quick, the work on my Jetta was done faster than expected, and everything was explained clearly. I especially appreciated the honest recommendations for future visits—it shows they truly care about long-term customer satisfaction, not just the visit in front of them. Fantastic experience from start to finish. I’ll definitely be coming back!

  • Stacy H.09-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Friendly and professional service.

  • Susan E.09-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    I consistently receive good service and quality engagement at this location.

  • Adam K.09-12-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Ron was extremely helpful, knowledgable, and professional. Better service than I could have expected.

  • Tanya R.09-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Fantastic customer service

  • Joselin H.09-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Everything went smoothly for the appointment

  • Chiqi L.09-11-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Benjamin O.09-11-2025

    TYPE:SalesMODEL:TiguanYEAR:2025